godrej safe locker not opening

Specs:

• Unibody Construction – Heavy-duty, hardened steel construction with stainless steel SS304 grade motorized bolts for enhanced safety
• Placement – Includes pre-drilled mounting holes and hardware for floor and wall mounting
• Warranty – 1 Year
• Numeric Keypad with Digital Display – The safe is operated by a 4-6 digit password using the numeric keypad
• AutoLock Function- After 4 consecutive incorrect passcode entries the safe will auto freeze  preventing a possible threat
• Override Key – Helps to manually unlock the safe in emergencies such as drained batteries or forgotten passwords.
• USB Charging – Provides external power supply to the locker in case the batteries are drained completely, and the key is lost
• Applications – Perfect to use at home and in-office to secure or safeguard your precious valuables, ideal birthday gift, or anniversary gift for your loved ones.